About

FAQ

• Where is the store based?

  Berlin, Germany

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
  depends on your location, but can be estimated as follows:
  ● USA: 3–4 business days
  ● Europe: 6–8 business days
  ● Australia: 2–14 business days
  ● Japan: 4–8 business days
  ● International: 10–20 business days
  [Covid-19] When will I get my order?
  Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may
  continue to increase until things get back to normal. We're seeing delays in our supply chain,
  including distributors and shipping carriers as the entire industry is grappling with challenges.

• Where will my order ship from?

  I work with an on-demand order fulfillment company with facilities worldwide!

• Will I be charged customs for my order?

  An additional customs and tax fee can occur on international orders. This fee is not in our control
  and is assessed by your local customs office. Customs policies vary widely for every country so
  please check with your local customs office directly to see if they apply duties and taxes to your
  purchases.

• My order should be here by now, but I still don't have it. What should I do?

  Before getting in touch with us, please help us out by doing the following:
  ● Check your shipping confirmation email for any mistakes in the delivery address
  ● Ask your local post office if they have your package
  ● Stop by your neighbors in case the courier left the package with them
  If the shipping address was correct, and the package wasn't left at the post office or at your
  neighbor’s, get in touch with us at bianka.biankatz⭐gmail.com with your order number.
  If you did find a mistake in your delivery address, we can send you a replacement order, but
  shipping will be at your own cost.

• Where will my order ship from?

  I work with an on-demand order fulfillment company with facilities worldwide!

• Will I be charged customs for my order?

  An additional customs and tax fee can occur on international orders. This fee is not in our control
  and is assessed by your local customs office. Customs policies vary widely for every country so
  please check with your local customs office directly to see if they apply duties and taxes to your
  purchases.

• My order should be here by now, but I still don't have it. What should I do?

  Before getting in touch with me, please help me out by doing the following:
  ● Check your shipping confirmation email for any mistakes in the delivery address
  ● Ask your local post office if they have your package
  ● Stop by your neighbors in case the courier left the package with them
  If the shipping address was correct, and the package wasn't left at the post office or at your
  neighbor’s, get in touch with us at bianka.biankatz⭐gmail.com with your order number.
  If you did find a mistake in your delivery address, I can send you a replacement order, but
  shipping will be at your own cost.

• How are your products made?

  I work with a print-on-demand drop shipper. They have locations worldwide, so depending on
  where you are, your orders are printed and shipped from the facility that can do it most efficiently!

• How do I track my order?

  You’ll receive a tracking link via email when your order ships out. If you have any questions about
  your tracking or shipment, drop me a line at bianka.biankatz⭐gmail.com .

• I received a wrong/damaged product, what should I do?

  I am so sorry if the product you ordered arrived damaged. To help me resolve this for you
  quickly, please email me at bianka.biankatz⭐gmail.com within a weeks' time with photos of the
  damaged product, your order number, and any other details you may have about your order.
  I’ll get back to you with a resolution as soon as possible!

• Do you offer refunds?

  Refunds are only offered to customers that receive the wrong items or damaged items. If any of
  these apply, please contact me at bianka.biankatz⭐gmail.com with photos of wrong/damaged
  items and i’ll sort that out for you.

• Can I exchange an item for a different size/color?

  At this time, i don't offer exchanges. If you’re unsure which size would fit better, check out my
  sizing charts— i have one for every item listed on my store, in the product description section.
  Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
  me know at bianka.biankatz⭐gmail.com within a week after receiving your order. Include your
  order number and photos of the mislabeled item, and i’ll send you a new one, or issue a
  refund!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.